Privacy Notice

Who we are

EcoBag Factory operates ecobagly.com. For questions about this notice or your information, contact sales@ecobagly.com or write to Jinshazhou Industrial Park, Baiyun District, Guangzhou, Guangdong, China.

Information we collect

When you request a quotation or contact us, we may collect the information you provide, such as your name, email address, company, country, requested product specifications, quantity, delivery requirements, and message. We also record the page and campaign information that brought you to the form so that we can understand which marketing channels are useful.

How we use it

We use inquiry information to respond to your request, prepare a quotation, discuss samples or production, provide customer service, prevent spam, and improve our website and marketing. Submitting an inquiry does not by itself subscribe you to a marketing newsletter.

Service providers and international handling

Our website is hosted on Netlify, and inquiry notifications may be delivered to our sales mailbox and internal inquiry-review system. These services may process information in countries other than your own. We do not sell inquiry information to third parties.

Analytics and cookies

We use Google Analytics to understand site traffic and form conversion performance. Google and your browser may use cookies or similar technologies for this purpose. You can manage cookies through your browser settings.

Retention and security

We keep inquiry records only for as long as reasonably needed for customer service, quotations, business records, dispute handling, and legal obligations. Access is limited to people who need the information to handle the inquiry.

Your choices

You may ask us to access, correct, delete, or stop using your inquiry information for marketing by emailing sales@ecobagly.com. We may need to verify your identity before fulfilling a request, and some records may need to be retained where required by law or for legitimate business purposes.

Changes to this notice

We may update this notice when our website or information practices change. The date at the top shows the latest version.